Privacy Policy
How we collect, use and protect your personal information.
1. Introduction
The Happy Dog Hub ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or use our services. By using our services, you consent to the practices described in this policy.
2. Information We Collect
We may collect personal information that you voluntarily provide when you:
- Make a booking or enquiry
- Contact us by phone, email, or web form
- Subscribe to our newsletter or updates
- Apply for a position at The Happy Dog Hub
The types of information collected may include your name, email address, phone number, pet information, and any other information you choose to provide.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our grooming services
- Process and manage your bookings
- Respond to your enquiries and support needs
- Send service-related communications and updates (where you have opted in)
- Comply with legal obligations
4. Disclosure of Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business, subject to confidentiality obligations. We may also disclose your information where required by law.
5. Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Some features of our site may not function properly without cookies.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of internet transmission or electronic storage is 100% secure.
7. Retention of Data
We retain personal information for as long as necessary to provide our services and fulfil the purposes described in this policy, or as required by applicable law.
8. Your Rights
Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Make a complaint about a breach of the Australian Privacy Principles
To exercise any of these rights, please contact us at info@thehappydoghub.com.au.
9. Third-Party Services
Our website may contain links to third-party websites or use third-party services (such as our online booking platform). We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated date. Your continued use of our services following the posting of changes constitutes your acceptance of the updated policy.
12. Complaints
If you believe your privacy rights have been violated, please contact us first at info@thehappydoghub.com.au. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
13. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
- Email: info@thehappydoghub.com.au
- Phone: 03 9498 6073
- Address: 707 High Street, Thornbury VIC 3071
